At Jewel Farm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return Policy ensures a hassle-free experience.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect products.
- The product must be unused and in its original packaging with all tags and labels intact.
- Returns must be initiated within 7 days of receiving the product.
2. Non-Returnable Items
- Customized or personalized items.
- Products purchased during sale or clearance events.
3. How to Initiate a Return
- Contact our customer support team at +91 98707 92355 or email us at [insert email address] within 7 days of delivery.
- Provide your order number, details of the product, and a reason for the return.
- Our team will guide you through the return process.
4. Return Shipping
- Customers are responsible for return shipping charges unless the product received was defective, damaged, or incorrect.
- Ensure the product is securely packaged to avoid damage during transit.
5. Refund Process
- Once the returned product is received and inspected, we will process your refund.
- Refunds will be issued to the original payment method within 10-15 business days.
6. Replacement Policy
- If you prefer, you can request a replacement instead of a refund for eligible returns.
- Replacement requests are subject to product availability.
7. Contact Us
For further assistance, please contact our team at +91 98707 92355.
Note: Jewel Farm reserves the right to deny a return if the product does not meet the return eligibility criteria.